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VicBerry review: Don't expect to return items

1.7
Details
I purchased several dresses from them and thought they were in the US. None of them fit. Their website has a return policy that I followed. However, their response on my return request was to keep the items and they'd give me a 5% refund because it would cost too much to ship them back to China. I found that odd because they charged me less than $10 for shipping in the first place. They also said they would give me 20% off another item I ordered once they did the refund. However, how could I order something else knowing that they would not refund me if the item didn't fit. After many back and forth emails and getting no where with them, I ended up taking a loss on the entire purchase and have dresses that don't fit me.
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Review
#1677293 Review #1677293 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$63
Preferred solution
Full refund

VicBerry review: Return garment

1.0
Details

Update by user Oct 07

Vicberry has done nothing and plans on doing nothing. I just want people to be aware of this company and that when you order an item, and you need to return it, they will not work with you to have a reasonable solution. It will cost you over $140.00 to return the item.,

Original review posted by user Sep 07

I ordered a dress from Vicberry and the dress did not fit properly. I wanted to return the dress, but they said it would cost too much to return and that they would give me 20% back on the cost of the dress. They also said I could give the dress to a friend or donate it. This company is in China. I have ordered from other companies in China and if I had to return something, they would pay for the return cost. Wondering how much it would cost me to return a dress that cost around $35.00? Over $140.00 dollars. I will not be purchasing any additional ideas from Vicberry. Please think twice about ordering from them.
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Review
#1647138 Review #1647138 is a subjective opinion of poster.
Product
Dress
Cons
  • Cost of returning a item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund
Tags
  • Cost Of Returning Item

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